presented by Clearleft
15th – 17th June 2009 Cumberland Hotel, London
Day 1 — Presentations
| 9:30 – 10:15 |
16 (Mostly) Difficult Steps for Becoming a Customer Experience-Driven OrganisationThis talk can serve as a guidebook for your next 2-3 years. |
Peter Merholz
|
|---|---|---|
| 10:15 – 11:00 |
e-ServiceCustomer service might just be the UX motherlode. |
Eric Reiss
|
| 11:00 – 11:30 |
Break |
|
| 11:30 – 12:15 |
Parti and the Design SandwichIn this talk, Luke Wroblewski will illustrate how the World’s most accessed Web page, yahoo.com, was redesigned with a parti and the design sandwich. |
Luke Wroblewski
|
| 12:15 – 13:00 |
Designing from the Inside Out: Behaviour as the Engine of Product Design
|
Dan Saffer
|
| 13:00 – 14:00 |
Lunch |
|
| 14:00 – 14:45 |
What Makes a Design Seem Intuitive?User Interface Engineering’s recent research has given insight into why it’s hard to build an “intuitive” interface and how to get past major obstacles. |
Jared Spool
|
| 14:45 – 15:30 |
Designing Our Way Through DataThe hype around Web 2.0 continues to increase to the point of absurdity. We hear all about a rich web of data, but what can we learn from these trends to actually apply to our designs? |
Jeffrey Veen
|
| 15:30 – 16:00 |
Break |
|
| 16:00 – 16:45 |
In Favour of ComplexityComplexity can be good, leading to a rich, satisfying life, filled with rich, satisfying experiences. The goal is complexity with order, lucidity and understandability. |
Don Norman
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Day 2 — Workshops
| 9:00 – 12:30 |
Information Architecture: Just the EssentialsThis half-day workshop will cover the essential aspects of Information Architecture. No filler, no fluff, just pure IA. |
Brainstorming and Design PrinciplesThis hands-on workshop will look at some of the best practices for rapidly generating concepts. |
Influencing Strategy by DesignThis course will maximise a designer’s ability to help their organisation make better decisions. |
|---|---|---|---|
| 12:30 – 13:30 |
Lunch |
||
| 13:30 – 17:00 |
Designing for Content-Rich SitesAt the end of this workshop, you’ll know exactly what you need to do to greatly enhance the usability of your content-rich site. |
Designing for peopleThis half-day workshop teaches a set of fundamental principles that are useful for all types of design work — information architecture, interaction design, visual design and even industrial design. |
Product Strategy and Planning ToolsSuccessful user experience design requires planning and strategic thinking. What are the new design methods that will ensure success in your work? |
Day 3 — Workshops
| 9:00 – 12:30 |
Copy Writing and the WebIn just three hours, content guru Eric Reiss will show you how to create findable, scannable, skim-able, and readable on-line content. This is the stuff that creates understanding, builds trust, and increases conversion rates. |
Quick Sketching for Interaction DesignThis workshop will provide clear and simple methodologies to empower interaction between designers and to help you learn how hand sketching techniques—with pens and pencils—can be a means of recording, sharing and presenting ideas to others. |
UX ManagementThis course helps provide UX managers, at whatever stage of their career, the ability to put in place procedures and environments for development. |
|---|---|---|---|
| 12:30 – 13:30 |
Lunch |
||
| 13:30 – 17:00 |
Wireframing Web 2.0 for Design and DefinitionWireframes are evolving into the ideal tool for defining, designing and documenting interaction challenges, and this workshop will show you how. |
Design ResearchIn this workshop we will focus on a practical approach to design research that can be applied to projects small and large. |
Getting Real with Agile DesignBased on extensive research and personal experience, this session will present practical advice how user experience practitioners can remain relevant in Agile times. |
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