UX Management: Developing and Growing Yourself and a Team of User Experience Professionals

Many people who move into a managerial role within a User Experience (UX) or Information Architecture group are left to work out by themselves ways to lead, manage and develop both their team and their practice. We are not given the guidance on how to create those favourable circumstances that Janice describes or shown how to “enable” our staff to design and develop the web site or products that we are tasked to create.

This course helps provide UX managers, at whatever stage of their career, the ability to put in place procedures and environments for development. The course will also help managers to work out Personal Development Plans with team members; identify the correct skills mix for a team; talk through common problems as a group and remember that they need to take time for themselves and their development.

A number of “management challenges” will be explored, from non-performing staff to allocation; from dealing with becoming a manager – not a practitioner, to realising that the organisation cannot provide senior practitioners with a continued development path. In this course, a number of case studies based on those challenges will be provided that the participants will firstly discuss in small groups and then discuss as a whole group identifying ways to address the problems.